1. What account deletion means
This is deletion, not temporary deactivation. After confirmation, the Parent Account is deleted outright when no financial records must survive. If transactions or invoices exist, an anonymised account tombstone is retained only to preserve the financial record chain; name, email, phone, password, Google and Apple identifiers, and any stored profile image are scrubbed and sign-in is disabled.
2. Data that is removed
Deletion covers Child Profiles; learning, pronunciation results, activity, and rewards; device tokens and notifications; sessions, refresh and password-reset tokens; linked analytics and crash reports; and unnecessary pending payment requests. Non-identifying aggregate statistics may remain.
3. Subscription before deletion
Account deletion stops an active Stripe subscription and revokes local access immediately. Our systems cannot cancel Apple or Google renewal on behalf of the store account holder. If subscribed through App Store or Google Play, cancel in store settings before deleting the account; otherwise the store may continue renewal even though the deleted account can no longer be used. Deletion does not create an automatic right to a refund of amounts already paid, except where applicable law requires otherwise.
4. Verification and security
The direct path requires the parent email and password and keeps session tokens in secure HttpOnly cookies that JavaScript cannot read. If the account was created with Google or Apple and has no password, you can initiate an email request; we will verify against the stored email or another suitable method before acting. We do not confirm account existence to an unverified requester.
5. Help
If the tool cannot be used, start an email request from the control below or use /contact. Include the account email if known, but never send a password, card details, or a child recording. We may ask for further verification.
Contact us: support@myenglishsarah.com